Terms of service

OVERVIEW

This website is operated by Incense Haven. Throughout the site, the terms “we”, “us” and “our” refer to Incense Haven.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you must not use our website or services.

1. ELIGIBILITY & USE

By using our website, you confirm that:

  • You are at least 18 years old, or using the site under supervision
  • All information you provide is accurate and complete
  • You will use our website for lawful purposes only

You are responsible for maintaining the confidentiality of your account and any activity under it.

2. PRODUCTS & SAFE USE

We sell incense and related products intended for personal use only.

By purchasing from Incense Haven, you agree:

  • Products must be used safely and responsibly
  • Incense should never be left burning unattended
  • Products must be used with proper ventilation and fire safety precautions
  • Keep products away from children, pets, and flammable materials

We are not liable for misuse of products.

Product descriptions and images are provided as accurately as possible, however:

  • Colours and appearance may vary depending on your device
  • Scent perception may vary between individuals

3. PERSONAL USE ONLY (NO RESALE)

All products sold by Incense Haven are for personal use only.

You agree not to:

  • Resell, distribute, or commercially exploit our products
  • Purchase products on behalf of a business for resale

We reserve the right to cancel orders suspected of resale activity.

4. ORDERS

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or reject any order
  • Cancel orders due to pricing errors, stock issues, or suspected fraud
  • Limit quantities per customer

Orders are only confirmed once payment has been successfully processed.

5. PRICING & PAYMENTS

  • All prices are listed in AUD (Australian Dollars)
  • Prices may change at any time without notice
  • Shipping costs and applicable charges are displayed at checkout

You agree to provide accurate billing and payment details for all purchases.

6. SHIPPING & DELIVERY

  • Delivery timeframes are estimates only
  • We are not responsible for delays caused by shipping carriers or external factors
  • Once an order has been dispatched, risk passes to the customer

7. RETURNS & REFUNDS

All returns are governed by our Refund Policy.

Key points:

  • Returns are accepted for faulty or damaged items only (within 14 days)
  • Items must be unused, unopened, and sealed
  • Opened products cannot be returned due to hygiene and safety reasons

Nothing in this policy excludes your rights under the Australian Consumer Law (ACL).

8. INTELLECTUAL PROPERTY

All content on this website — including branding, images, product descriptions, and logos — is owned by Incense Haven.

You may not reproduce, distribute, or use any content without prior written permission.

9. THIRD-PARTY SERVICES

Our store is powered by Shopify.

We are not responsible for:

  • Third-party websites
  • External services or payment providers
  • Content outside our control

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for misuse of products
  • We do not guarantee uninterrupted or error-free service

This clause is subject to your rights under Australian Consumer Law.

11. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • Repair or replacement for goods not of acceptable quality

12. PROHIBITED USE

You must not use our website:

  • For unlawful purposes
  • To distribute malicious software or harmful code
  • To scrape, hack, or exploit the website
  • To submit false or misleading information

We reserve the right to terminate access if these Terms are violated.

13. TERMINATION

We may suspend or terminate your access to the website at any time if you breach these Terms.

14. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website means you accept any changes.

15. GOVERNING LAW

These Terms are governed by the laws of Australia.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact:

Incense Haven
📧 support@percoe.com